Returns & Exchanges Policy

Returns

We accept returns for change of mind, incorrect sizing, and style changes in exchange for a store credit.

If you would like to return an item, please email info@woodieswim.com with your order number and reason for return. Once your return request has been approved, please send your item to the return address provided within the required timeframe.

Return Timeframes

Australia Orders

• Contact us within 7 days of receiving your order.

• Items must be returned within 14 days of receiving your order.

International Orders

• Items must be returned within 28 days of receiving your order.

Returns received outside these timeframes may be refused at the discretion of Woodie Swim.

Return Conditions

To be eligible for a store credit, items must:

• Be unworn, unwashed, and in original condition.

• Have all original tags attached.

• Include the original packaging.

• Have the hygiene liner intact.

• Be free from any marks, stains, odours, or damage.

Damage includes, but is not limited to:

• Makeup or fake tan marks.

• Perfume, deodorant, cosmetics, washing powder, or other scents.

• Any other visible marks, stains, or signs of wear.

Items that do not meet these conditions will be rejected and returned to the sender at the customer's expense.

Sale & Promotional Items

Items purchased using a discount code, promotional code, or during a sale are not eligible for return or store credit unless deemed faulty under Australian Consumer Law.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges and return postage costs are non-refundable.

We strongly recommend using a tracked shipping service, as Woodie Swim is not responsible for items lost or damaged during transit.

Exchanges

To ensure you don't miss out on your preferred style or size, we do not offer direct exchanges.

Instead, we recommend purchasing your preferred item immediately and returning your original item for a store credit.

Please note that stock availability cannot be guaranteed while your return is being processed.

Store Credits

• Store credits do not expire.

• Store credits are issued once your return has been received, inspected, and approved.

• We aim to process returns and issue store credits within 3 business days of receiving your returned item.

• Purchases made using a store credit are not eligible for a refund.

Woodie Swim reserves the right to refuse returns that do not meet the conditions outlined in this policy. Rejected items will be returned to the sender at their expense.

Faulty Items

If you believe you have received a faulty item, please contact us within 3 days of receiving your order.

Email info@woodieswim.com with:

• Your name

• Order number

• Proof of purchase

• A description of the fault

• Clear photographs showing the issue

We aim to respond to all faulty item claims within 3 business days.

If a product is confirmed to be faulty, Woodie Swim will cover the cost of return postage.

Where a fault does not constitute a major failure under Australian Consumer Law, Woodie Swim may choose to provide a repair, replacement, or alternative remedy.

If you are seeking compensation for any loss or damage, documentary evidence may be required.

This policy operates in addition to your rights under the Australian Consumer Law.

Certainly. You could add the following section under Sale & Promotional Items:

Sale Items

All sale items are final sale and cannot be returned, exchanged, or refunded for change of mind, incorrect sizing, or style preference.

As sale items are offered at a reduced price, please choose carefully before purchasing.

This policy does not affect your rights under the Australian Consumer Law. If a sale item is deemed faulty, you may still be entitled to a repair, replacement, or refund where required by law.

If you want a firmer fashion-retail style, you could also use:

Please note: All sale items are final sale and are not eligible for return, exchange, store credit, or refund unless the item is faulty in accordance with Australian Consumer Law.

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How to Return Your Item

Step 1 – Check Eligibility

Please ensure your item:

• Is in its original packaging.

• Has the hygiene liner intact.

• Is unworn and unwashed.

• Has all original tags attached.

Step 2 – Contact Us

Email info@woodieswim.com with:

• Your name

• Order number

• Reason for return

Please note that customers are responsible for return shipping costs for change-of-mind and sizing returns.

Step 3 – Receive Your Store Credit

Once your return has been received and approved, we will email you a store credit to use on a future purchase.

This version removes repetition, tightens the language, and aligns the policy more closely with common Australian e-commerce standards while remaining clear and legally appropriate.