Returns

We accept returns for change of mind, size changes and style changes in exchange for a store credit. If you wish to return an item/s, please contact us at info@woodieswim.com and quote your order number and reason for return. Once we have replied please post to the address advised within 14 business days.

For orders shipped within Australia, items must be returned within 14 days of receiving the items, with communication made 7 days after receiving the item.

For orders shipped outside Australia, items must be returned within 28 days of receiving the items.

Outside of the above time-frame, Woodie Swim reserve the right to refuse refunds.

​We offer a store credit for a change of mind or incorrect sizing, if the garment is not damaged.

‘Damage’ may include the present of any make-up, fake tan, or other marks as well as the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.

Items must be unworn, unwashed, with all tags and original packaging intact.

Return shipping is to be covered and paid for by the customer. We do not refund or add credit for cost of return postage.

​Exchanges

  • ​To avoid the disappointment of missing out on your desired item we do not offer exchanges. We recommend purchasing your desired item immediately and sending your original item for a store credit. 

  • If you opt for the credit voucher option, note that we cannot guarantee that your desired style/size will be available. 

​Wrong Size or Change of Mind:

​Subject to compliance with the above time frames for returns, we will offer a store credit for a change of mind or for incorrect sizing if:

The item must be returned in its original packaging, hygiene liner in place, unworn, unwashed, unsoiled and no odors. If these conditions are not met, the returned item will be rejected and returned to you again at your own expense. 

We do not accept any returns for items purchased using a discount or promo code. 

Return packages must be shipped using a traceable method (tracking number). Customers are responsible for paying all shipping costs when returning items. Woodie swim is not responsible for any lost or damaged items when returning for change of mind.

  • ​The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

  • The garment has not been damaged whilst in the customer's possession or during delivery.

  • The customer has proof of the garment purchase.

  • The original labels and swing tags are attached to garment.

Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.

​Credit Notes:

  • Credit notes do not expire.

  • Woodie Swim reserves the rights to refuse the return if the item does not meet the conditions. The items will then be sent back to the sender.

  • We do not accept responsibility for items that are lost or damaged by your courier when being returned. We recommend you keep a copy of your couriers tracking number for your follow-up.

  • We aim to process your return and send your credit note within 3 business days of receiving and inspecting your returned item.

  • A refund is not permitted on the item purchased via a previously issued credit note.

​A Faulty Item:

  • A faulty item claim must be made within 3 days of receiving the goods. For faulty garments, please email your contact details, invoice details, along with photos of the fault to info@woodieswim.com

  • Woodie Swim will aim to respond to your email within 3 business days.

  • If a fault does not amount to major failure in the garment, we are entitled to elect between providing you with a repair, replacement or other remedy.

  • Faulty return postage costs will be covered by Woodie Swim. 

  • Should you seek compensation, you must provide documentary evidence of the alleged loss or damage suffered by reason of the fault or by reason of any failure of Woodie Swim to comply with a consumer guarantee under the Australian Consumer Law. The above policy is consistent with consumer rights under the Australian Consumer Law.

  If you believe the order you have received is faulty, please email us immediately at Info@woodieswim.com

Step 1.

Do you meet the following return conditions 
  • Garment returned in its original packaging 
  • Hygiene liner in place 
  • Garment unworn and unwashed 
​Step 2.
Email info@woodieswim.com with the following details  
  • Name  
  • Order number  
  • Reason for returning the goods  

Please note – Woodie Swim is not responsible for paying shipping costs on items being returned for exchange or change of mind.

 
Step 3.

Store Credit  
Once the items have been returned and meets the above requirements a confirmation email will be sent issuing the store credit.